Returns Policy

Angel Orchid Lingerie wants you to be happy with your purchase. We accept eligible returns in accordance with the conditions below. Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law.

RETURNS – CHANGE OF MIND OR INCORRECT SIZE

You may return an eligible item for a refund within 30 days of delivery if you change your mind or the item is not the right size.

To be eligible for a change-of-mind or sizing return:

1. The item must be unused, unworn and in its original condition.
2. The item must be free from deodorant, make-up, fake tan, perfume, marks, washing or other signs of wear or use.
3. All original labels, tags and stickers must remain attached.
4. Any hygiene seals must remain intact and undamaged.
5. Any free gift or item supplied as part of a promotional bundle must also be returned, where applicable.

Items that do not meet these conditions may not be eligible for a change-of-mind refund.

RETURN POSTAGE – CHANGE OF MIND OR SIZE

Customers are responsible for the cost of returning items for change-of-mind or sizing returns.

We recommend using a tracked postal service, as Angel Orchid Lingerie cannot accept responsibility for return parcels lost in transit.

Original shipping charges are not refundable for change-of-mind or sizing returns.

If a refund reduces the value of the original order below the free-shipping threshold, the applicable express shipping charge that would otherwise have applied to the order may be deducted from the refund.

FAULTY, DAMAGED OR INCORRECTLY SUPPLIED ITEMS

If you receive an item that is faulty, damaged or different from the item you ordered, please submit the Request Return form below as soon as reasonably possible.

Please provide a description of the problem and, where possible, photographs showing the fault, damage or incorrect item. This helps us assess the issue and provide appropriate return instructions.

For goods covered by the consumer guarantees under the Australian Consumer Law, you are entitled to the remedies available under that law. Where return of the goods is required, reasonable return costs will be handled in accordance with your rights under the Australian Consumer Law.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

REFUNDS

Once an approved return has been received and assessed, any refund due will be processed to the original payment method within 7 business days.

Please allow additional time for your bank, card provider or payment service to process the refund after it has been issued.

Returns that do not meet the applicable change-of-mind return conditions may be declined and, where appropriate, returned to the customer.

HOW TO REQUEST A RETURN

Please complete the Request Return form below before sending your item back.

Once we have received your request, we will provide the appropriate return instructions.

Please do not send a return until you have received return instructions from Angel Orchid Lingerie.